FAQs - Sios Optical

Don’t see your question here? We’re ready to help. Just ask!

Yes, we only accept orders totaling more than $50.00, prior to adding any sales tax and freight.

Sios accepts MasterCard, Visa, Discover and American Express. Please be aware that your entire order, including freight, will be charged at the time of checkout.   There may be times when a product is backordered. You will be billed for the backordered product at the time of checkout and the product will be shipped out as soon as it becomes available.

At check out, simply select, “Create an Account”. Payment will be expected at the time of your online order.

Yes. Once you have completed and submitted your order, an e-mail confirmation will go to the user’s e-mail address confirming the order.

You can reach a Sios Sales Associate between the hours of 8:30 am and 6 pm M-F Eastern Time by calling 855-644-SIOS (7467). We are closed for national holidays.

Simply click on the link that says “Forgot Password”

Your user name is your email address.

Most orders will ship within 72 hours of receipt.

Of course! Simply call our offices at 855-644-SIOS (7467) to request a catalog.

If you don’t see what you are looking for on line, please give us a call at 855-644-SIOS (7467) and a Sios Sales Associate will be happy to assist you in finding what you need.

If you ever have an issue with your order, please call us at 855-644-SIOS (7467) so we can assist you and correct the problem.

Sios accepts returns of any merchandise within 30 days of purchase. Items must be returned in original packaging and in good selling condition. Any items returned for credit must include a Return Authorization Number. To receive an RMA number, please call 855-644-SIOS (7467).   Please note that custom printed items/orders are final sale and are not returnable.